Distinguished Chair Professor Ts Dr Ooi Keng Boon, FASc

Research Impact:

Distinguished Chair Professor Ts Dr Ooi Keng Boon, FASc

Distinguished Chair Professor of Industrial Management & Information Systems

Director, Centre for Business Informatics and Industrial Management

[email protected]

Academic Qualifications

DEng
PhD
MBA
BIT

Areas of Interest

Mobile Technology

Digital Transformation

Emerging Technologies: Generative AI and the Metaverse

Technology Adoption

Technology Acceptance

Human Computer Interaction

Total Quality Management

Human Resource Management

Supply Chain Management

Green Supply Chain Management

Knowledge Management

Industrial Marketing Management

Sustainability and Innovation

Biography

Capsule Biography

Dr. Keng-Boon Ooi, FASc (D.Eng., Ph.D., Hon. D.Mgt.), is the Distinguished Chair Professor of Industrial Management and Information Systems and Director of the Centre for Business Informatics and Industrial Management (CBIIM) at 麻豆传媒映画 University’s Graduate Business School. He is also a Fellow of the Academy of Sciences Malaysia (FASc), a Fellow of the Academy of Engineering and Technology of the Developing World (FAETDEW), and a Chartered Fellow of the Chartered Institute of Logistics and Transport (FCILT). Prior to his academic career, he spent seven years as a senior IT engineer with a multinational semiconductor manufacturer, where he gained valuable experience in industry practices and technological applications.

Professor Ooi holds a Ph.D. in Applied Statistics from the University of Malaya and an Engineering Doctorate (D.Eng.) in Engineering Business Management from the University of Technology Malaysia. In 2023, he was awarded an Honorary Doctorate in Management by the College of Management (AACSB-accredited), Chang Jung Christian University (CJCU), Taiwan. He also holds the honorary title of Distinguished Visiting Professor Emeritus at the Nanchang Institute of Technology (NIT), Jiangxi, China. In addition, he serves as a Distinguished Visiting Professor at the FORE School of Management, New Delhi, India, and at the College of Management (AACSB-accredited), CJCU, Taiwan. He is an Adjunct Professor at the Korea University Business School (KUBS), Seoul, South Korea, and at the Faculty of Business, Design, and Arts, Swinburne University of Technology, Sarawak, Malaysia. Furthermore, he holds an Honorary Professorship at the Nottingham University Business School, University of Nottingham Ningbo, China, and previously served as an Honorary Visiting Professor at Beijing Geely University, China (2019–2022).

Professor Ooi’s research focuses on Information Systems and Industrial Management. He has published more than 200 papers in international refereed journals indexed in the Web of Science (SSCI/SCI/SCIE) by Clarivate Analytics, with over 130 of these appearing in A/A*-ranked journals according to the Australian Business Deans Council (ABDC) 2022 Journal Quality List. His contributions are reflected in his impressive citation indices: a Google Scholar H-index of 100, a Scopus H-index of 81, and a Clarivate Analytics–Web of Science H-index of 67. As of September 2025, his work has received over 36,000 citations on Google Scholar from a wide range of authors and journals in the fields of information technology and industrial management. Professor Ooi has published in numerous top-tier journals, including Harvard Data Science Review, Tourism Management, Decision Support Systems, Information & Management, Transportation Research Part E: Logistics and Transportation Review, Information Technology & People, IEEE Transactions on Engineering Management, International Journal of Production Research, Journal of Business Research, Business Strategy and the Environment, Supply Chain Management: An International Journal, Technological Forecasting and Social Change, Internet Research, Production Planning & Control, Information Systems Frontiers, Computers in Industry, International Journal of Production Economics, Annals of Operations Research, Government Information Quarterly, R&D Management, International Journal of Contemporary Hospitality Management, Asia Pacific Journal of Management, and the International Journal of Information Management, among others.

Professor Ooi’s scholarly contributions have been widely recognized. Several of his articles were listed among the ‘Top 25 Hottest Articles’ on ScienceDirect, including publications in Expert Systems with Applications&苍产蝉辫;(2014–2015),&苍产蝉辫;Telematics and Informatics (2014–2015), and Decision Support Systems (2012, 2015). Between 2023 and 2025, five of his papers in the International Journal of Information Management, Technological Forecasting & Social Change, and the Journal of Computer Information Systems were identified as ‘Hot Papers’ (Top 0.1% in Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI). In the same period, more than 20 of his papers in reputable journals such as the Journal of Computer Information Systems, Government Information Quarterly, Telematics and Informatics, Expert Systems with Applications, International Journal of Production Research, Journal of Business Research, Tourism Management, Technological Forecasting & Social Change, Computers in Human Behavior, and the International Journal of Information Management were recognized as ‘Highly Cited Papers’ (Top 1% in Social Sciences) by ESI.

Professor Ooi’s research excellence and significant impact have earned him international recognition as one of the world’s leading scholars. His contributions have been acknowledged through numerous prestigious accolades. In 2023, he was named among the ‘World's Highly Cited Researchers’ by Clarivate? Analytics in the Cross-Field category. He was also listed among the ‘World’s Top 100,000 Scientists’ in Business and Management, based on the Global Scholars Scientific Impact Ranking for two consecutive years (2022 and 2023). Since 2020, Professor Ooi has consistently been ranked among the ‘World’s Top 2% Most-Cited Scientists’ in Business and Management and Information Systems, according to the Stanford University List. In 2024, he was ranked #144 among the ‘World’s Top 150 Scientists’ in Business & Management and #33 among the ‘World’s Top 50 Scientists’ in Information Systems, as reported by Stanford University. That same year, he was also recognized among ‘Malaysia’s Top 8 Researchers’ in the Stanford/Elsevier national ranking. In 2025, he was ranked among the ‘World’s Top 101 Scientists’ in Business and Management, based on the Discipline H-index (D-index), according to Research.com.

Professor Ooi is internationally recognized for his expertise in information systems, particularly in mobile commerce, technology acceptance, and IoT adoption. His prolific research has earned numerous accolades, including being named the ‘Most Productive Author’ globally in mobile commerce consumer research (2001–2022) (Thangavel & Chandra, 2023) and the ‘Highly Cited Author’ (ranked #2) globally in IoT adoption (2013–2022) (Kumar et al., 2023). He was also recognized as the ‘Most Productive Author’ globally, the ‘Second Most Influential Author’ globally, and ‘Malaysia’s Top Contributing Author’ in mobile commerce and its applications research (2000–2015), based on the Clarivate Analytics database (Hew, 2017). In addition, he has been acknowledged as the ‘Leading Core Author’ (ranked #1) in social commerce research worldwide (2003–2018) (Li et al., 2018), ranked among the ‘Top 6 Authors Globally and High-Impact Researchers’ in Technology Acceptance Model and mobile payment research (2015–2020) by Elsevier’s Scopus and SciVal, and identified as one of the ‘Top 14 Authors’ globally in mobile payment research (Leong et al., 2022).

Beyond information systems, Professor Ooi has made significant contributions to industrial management, knowledge management, and total quality management (TQM). His notable achievements include being ranked among the ‘Top 12 Leading Authors’ globally in innovation research (2009–2013) (Cancino et al., 2015), the ‘Top 50 Most Productive and Influential Authors’ globally (#42) in knowledge management (1961–2015) (Gaviria-Marin et al., 2019), and the ‘Top 5 Most Productive and Influential Authors’ globally (#4) in Industrial Management and Data Systems (1994–2019) (Wang et al., 2019). He has also been recognized as one of the ‘Top 14 Most Prolific Authors’ globally in knowledge management (1990–2019) (Shashi et al., 2022) and among the ‘Top 3 Most Productive Authors’ globally in TQM (1990–2019) (Ho et al., 2022). In 2023, he was recognized as the ‘Most Productive Author’ globally in the TQM–HRM domain (Flamini et al., 2023). He was recognized in 2025 by Research.com as one of the ‘World’s Top 377 Scientists’ in Engineering and Technology, based on the Discipline H-index (D-index).

Throughout his career, Professor Ooi has been recognized not only for his impactful research but also for his exceptional contributions as a peer reviewer, highlighting his scholarly excellence. He was honored with the ‘Publons Peer Review Award’ from Clarivate Analytics, being listed among the ‘Top 1% Reviewers’ globally in Cross-Field (2019) and in Social Sciences, General (2018 and 2019). In addition, he received the ‘Outstanding Contribution in Reviewing Award’ from five prestigious Elsevier journals: Expert Systems with Applications (2017), Technology in Society (2017), Information & Management (2018), Computers in Human Behavior (2018), and the Journal of Retailing and Consumer Services (2018). He was further recognized with the ‘Emerald Literati Awards for Excellence as Outstanding Reviewer’ for Industrial Management & Data Systems (2011, 2016, 2023), Online Information Review (2014), and the International Journal of Bank Marketing (2020). Moreover, he received the ‘Best Reviewer Award’ from Total Quality Management & Business Excellence annually from 2010 to 2014.

In recognition of his outstanding academic leadership, Professor Ooi was named among the ‘Top 30 Finalists for the Outstanding Young Malaysian (TOYM) Award’ in Academic Leadership and Accomplishment in 2010, organized by the Junior Chamber International Malaysia. In 2016, his alma mater, the University of Southern Queensland (USQ), conferred on him the ‘Highly Commended Award’ in Research/Academic. In 2018, he was further recognized as one of the ‘Finalists for the Distinguished Malaysian Australian Alumni Award,’ organized by the Malaysian Australian Alumni Council (MAAC) with the support of the Australian High Commission in Malaysia. In 2021, he received the ‘Distinguished Leadership Award’ in acknowledgment of his exemplary service as Dean of the Faculty of Business and Management (2015–2021) at 麻豆传媒映画 University, during which the faculty attained international recognition, ranking among the Top 400 globally in Business and Management according to the QS World University Rankings. In 2025, he was awarded the ‘Malaysia Leader Award’ by Research.com in both Business and Management (2022–2025) and Engineering and Technology (2025).

His research excellence has been widely recognized through numerous prestigious awards, reflecting his influence on Industrial Management and Information Systems. Among his major recognitions are the ‘National Outstanding Researcher Award’ (2017), presented by the Private Education Co-operative of Malaysia for his contributions in Industrial Management and Information Systems; the ‘Malaysia’s Research Star Award’ (MRSA) (2018), jointly awarded by Malaysia’s Ministry of Education and Clarivate Analytics, acknowledging him as one of Malaysia’s most promising and influential researchers; and the ‘Malaysia’s Distinguished Researcher Award’ (2019), conferred by the Private Education Co-operative of Malaysia with support from the Ministry of Education Malaysia and Emerald Publishing Limited. He was also honored with the ‘Honorary Research Icon Award’ (2019) at the ASCENT 2019 International Conference, supported by the Ministry of Tourism, Arts, and Culture Malaysia. In 2020, he received the ‘Emerald Outstanding Contributor Award’ for his significant contributions to Emerald’s research initiatives, and in 2021, he was named ‘Malaysia’s Most Influential Researcher’ for his work in Mobile Social Commerce by the Private Education Co-operative of Malaysia.

In 2022, Professor Ooi received the ‘First-Class Scientific Research Achievement Award’ from the Nanchang Institute of Technology (NIT), China, in recognition of his outstanding research contributions during his tenure as an Honorary Distinguished Visiting Professor Emeritus. His groundbreaking work continued in 2023 when he and his research team achieved a historic milestone as the first to publish in the esteemed ‘Harvard Data Science Review’ (HDSR), a journal under the Harvard Data Science Initiative and Massachusetts Institute of Technology (MIT) Press. This extraordinary accomplishment was officially recorded in the ‘Malaysia Book of Records’ in 2024. In the same year, he was also honored with three ‘Awards of Excellence’ from Emerald Group Publishing: recognized as one of the ‘Top 20 Authors’ globally in Mobile Payment Research, ranked among the ‘Top 5 Most Productive and Influential Authors’ globally for his contributions to Industrial Management and Data Systems, and named the ‘Most Productive Author’ in TQM and HRM.

In 2024, he received the ‘Distinguished Researcher Award’ from the Vice-Chancellor of 麻豆传媒映画 University and the ‘Malaysia’s Eminent Researcher Award’ in Business and Management from the Private Education Co-operative of Malaysia. In the same year, he was also honored with the prestigious ‘Malaysia Scopus Research Excellence Award 2024’ in the category of Ground-Breaking Contributions, jointly awarded by the Ministry of Higher Education (MOHE) and Elsevier. In 2025, Professor Ooi was recognized as the ‘Emerald Malaysia Private Education Top Cited Researcher’, an honor jointly presented by Emerald Publishing and the Private Education Co-operative of Malaysia in acknowledgment of his impactful scholarly contributions. That same year, he also received the ‘Distinguished Scientific Research Achievement Award’ from Chang Jung Christian University (Taiwan), recognizing both his outstanding research and his efforts in elevating the university’s international academic standing during his tenure as Distinguished Visiting Research Professor (2021–2025). His achievements were further highlighted when he was featured on the cover of ‘Top 10 of Malaysia’ magazine in 2021 and later on the cover of ‘Top 10 of Asia’ magazine in 2025, both recognizing his influence in academia and industry.

Professor Ooi has also held various editorial roles that demonstrate his expertise in academic publishing. He currently serves as an Associate Editor for several reputable journals, including Industrial Management and Data Systems, International Journal of Bank Marketing, Journal of Computer Information Systems, Communications of the Association for Information Systems, and Issues in Information Systems. In addition, he is a member of the Editorial Advisory Board for Online Information Review, International Journal of Mobile Communications, and Total Quality Management & Business Excellence. He also serves on the Editorial Review Board for the International Journal of Information Management. His editorial contributions further include his previous role as Guest Editor for special issues of the International Journal of Bank Marketing, Internet Research, Online Information Review, and the Journal of Business Research.

Professor Ooi has established an outstanding record in securing national and international competitive grants, reflecting his commitment to advancing research across multiple fields. He has served as Principal Investigator and Co-Investigator on more than 25 funded projects. These include the ‘Fundamental Research Grant Scheme‘ (FRGS) from Malaysia’s Ministry of Higher Education, the ‘COVID-19 Vaccination Consultancy Grant’ from the Ministry of Science, Technology and Innovation (MOSTI), and the ‘Chartered Institute of Management Accountants (CIMA) Centre of Excellence Southeast Asia Research Grant’ for Malaysian SMEs. He has also received the competitive ‘Sumitomo Foundation Grant’ for Japan-related research, the ‘Belt and Road Initiative (B&R) Innovative Talent Exchange Foreign Expert Grant’ in collaboration with Fudan University, China, and a research grant from Chang Jung Christian University (CJCU), Taiwan, to strengthen joint projects between 麻豆传媒映画 University and CJCU.

(Last updated: 8^th September 2025)

Research Impact and Recognition

Professor Ooi has received over 36,000 citations (based on Google Scholar Citations, from 2005 to the present) from diverse authors and journals across information systems and industrial Management. As of September 2025, his H-index is as follows:

Clarivate Analytics (Web of Science) (H-index) = 67
Scopus (H-index) = 81
Google Scholar Citations (H-index) = 100

Beyond his significant research impact, he has received numerous recognitions at international, regional, and national levels, further exemplifying his scholarly excellence and contributions. Various bibliometric analyses have identified him as one of the most productive and influential authors in fields such as Mobile Commerce Applications, Technology Acceptance Models, Mobile Payment and UTAUT, Social Commerce, Information Systems, Business and Management, Innovation, Knowledge Management, Total Quality Management, Engineering and Technology, Social Sciences, and Computer Science. The following examples highlight some of his most notable achievements:

International Recognition for Research Impact and Productivity (Selected)

2025	Ranked as the #3 ‘Top Author’ in Metaverse Banking, according to the bibliometric study by Manta, A. G., and Gher?escu, C. (2025), ‘Banking on the Metaverse: Systemic Disruption or Techno-Financial Mirage?’, published in Systems, 13(8), 624. The ranking is based on a bibliometric analysis of 1,934 authors who published in this field within the Web of Science Core Collection database (2008–2025).
2025	Recognized as one of the ‘Top Authors’ (ranked #1) in the field of Mobile Technologies in Marketing, according to the bibliometric study by Koubaa, H., Ben Said, F., and Jallouli, R. (2025), titled ‘Bibliometric Analysis and Network Mapping on Mobile Technologies in the Area of Marketing: Emerging Topics and Research Recommendations’, published in Digital Economy: Emerging Technologies and Business Innovation, ICDEC 2024, Lecture Notes in Business Information Processing (Vol. 530), Springer, Cham. This ranking is based on a comprehensive bibliometric analysis of 854 authors who published in this field within the Web of Science Core Collection database between 2000 and 2023.
2025	Ranked among the ‘Top 10 Authors’ of the 111 Highly Cited Papers in the field of mobile payment research. This recognition is documented in the article by Shiau, W. L., Shih, C. H., Lin, C. L., Jiang, S. Z., Dwivedi, Y. K., Yu, W. P., & Chen, K. (2025), titled "Exploring Core Knowledge in Mobile Payment Research," published in the Journal of Organizational and End User Computing (SSCI; SCIE), 37(1), 1–38. The ranking is based on a bibliometric analysis of 111 highly cited articles published between 2006 and 2023, using the Clarivate Analytics Web of Science database.
2025	Ranked #2 among the ‘Top 20 Most Prolific Authors’ in the field of behavioral finance, as reported in the bibliometric study by Kurt, U., and Caliskan, Z. D., titled 'The Concept of Expectation in Behavioral Finance Theory: A Bibliometric Analysis,' published in WSEAS Transactions on Business and Economics (Vol. 22, 2025, pp. 261–269). The study analyzed 3,675 articles published between 1985 and 2022 using data from the Web of Science (Clarivate Analytics).
2025	Ranked #377 globally and #8 in Malaysia in the field of Engineering & Technology, based on the Discipline H-index, as reported by .
2025	Ranked #101 in the world and #3 in Malaysia in the field of Business and Management, based on the Discipline H-index by Research.com. (https://research.com/u/keng-boon-ooi).
2025	Featured in ‘Top 10 of Asia’ magazine in the article titled ‘Bridging Academia and Industry: Professor Ooi Keng Boon’s Journey of Innovation and Impact,’ published on March 11, 2025. ().
2024	Recognized as the ‘Most Productive and Impactful Author’ globally (ranked #1) in Partial Least Squares Structural Equation Modeling (PLS-SEM) and Artificial Neural Network (ANN) research within Information Systems, based on a recent bibliometric analysis. This recognition highlights significant contributions to the application of PLS-SEM and ANN in Information Systems research. The bibliometric analysis, which quantitatively assessed scholarly impact, was detailed in Leong et al. (2024), titled “An SEM-ANN Approach: Guidelines in Information Systems Research,” published in the Journal of Computer Information Systems. ().
2024	Recognized as one of the ‘Most Prolific Authors’ in the field of Digital Banking in the article by Singhal, R., Sangeeta, Dolly, Sharma, S., Garg, M., & Bhateja, R. (2024), Banking Digitalization: An Analysis of Literature Using Bibliometric Analysis, Academy of Marketing Studies Journal, 28(2), 1–15. The ranking was based on a bibliometric analysis of 1,348 papers from the Scopus database.
2024	Recognized as one of the ‘Top 10 Authors’ (ranked #2) globally in the field of the Technology Acceptance Model (TAM) in Marketing. This recognition was highlighted in the article 'Marketing Research Trends Using the Technology Acceptance Model (TAM): A Comprehensive Review of Research (2002–2022),' authored by Musa, H. G., Fatmawati, I., Nuryakin, N., and Suyanto, M., and published in Cogent Business & Management, Volume 11(1), 2024. The ranking is based on a bibliometric analysis of 437 articles on TAM in marketing, published between 2002 and 2022, using data from the Scopus database. ().
2024	Recognized as one of the '2024 ‘Single Year World’s Top 2% Most-Cited Scientists' and 'Career-long World’s Top 2% Most-Cited Scientists' in the field of Business and Management, with a global ranking of #144. In the subfield of Information Systems, ranked #33 globally according to the 2024 Stanford University List, as detailed in an article by Ioannidis et al., published on September 16th, 2024. ().
2024	Ranked #8 among the ‘Top 10 Researchers’ from Malaysia in the 2024 Global Researcher List by Stanford/Elsevier. For more details, visit: ().
2024	Recognized globally in the Australia Business Deans Council P-Rank List as one of the 'Top 1,000 Contributors,' 'Top 1,000 Collaborators,' and 'Top 250 Individuals' in Business Research. This recognition is detailed in Goel, A.'s 2022 report, P-Rank 2022. ().
2024	Recognized as one of the ‘Top 50 Most Prolific Authors’ and ‘Top 50 Most Influential Authors’ globally in Social Commerce. This recognition was highlighted in an article by Leong et al. (2024), titled “Revisiting the Social Commerce Paradigm: The Social Commerce (SC) Framework and a Research Agenda,” published in Internet Research (Vol. 34, No. 4, pp. 1346-1393, 2024). The ranking is based on a bibliometric analysis of 1,543 articles published between 2003 and 2023, using data from the Scopus database. ().
2024	Recognized as one of the 'World’s Top 150 Scientists' (ranked #141) in Business and Management and ranked among the 'Top 3 Scientists in Malaysia' in the same field, based on the Discipline H-index evaluation by Research.com. ().
2024	Recognized as one of the 'World’s Top 600 Scientists' (ranked #570) and one of 'Malaysia’s Top 8 Scientists' in the field of 'Engineering and Technology,' based on the Discipline H-index evaluation conducted by Research.com (.).
2023	Recognized as one of the 'Highly Cited Authors' globally (ranked #2) in Internet of Things (IoT) adoption. This recognition is based on a study by Kumar, A., Dhingra, S., and Falwadiya, titled 'Adoption of Internet of Things: A Systematic Literature Review and Future Research Agenda,' published in the International Journal of Consumer Studies. The ranking was determined through a bibliometric analysis of 101 articles on IoT adoption, covering the period from 2013 to 2022, using data from Clarivate Analytics (Web of Science) and the Scopus database (as of June 14, 2023). ().
2023	Ranked as the #1 ‘Most Productive Author’ globally in Mobile Consumer Research, both in terms of publications and citations. This recognition is based on a comprehensive bibliometric analysis of 467 articles published between 2001 and 2022, using data from the Web of Science database. The findings are detailed in the article 'Two Decades of M-Commerce Consumer Research: A Bibliometric Analysis Using R Biblioshiny' by Thangavel, P., and Chandra, B., published in Sustainability (2023, Vol. 15, Article 11835). ().
2023	Recognized in Stanford University’s 2023 list as one of the 'World’s Top 2% Most-Cited Scientists' for both single-year and career-long impact in Business and Management (#196) and Information Systems (#47). These rankings are based on an article by Ioannidis et al., published on August 10, 2023.
2023	Recognized as one of the ‘World’s Top 182 Scientists’ (Top 1%) in the discipline of ‘Business and Management,’ and ranked among the 'Top 3 Scientists in Malaysia' in the same field, based on the Discipline H-index assessment by Research.com.
2023	Recognized and included in the prestigious 'World's Top 100,000 Scientists' list in the area of Business & Management according to the Academic Influence Ranking of Global Scholars (Lifetime Academic Influence list), conducted by . This evaluation involved a comprehensive analysis of scholarly literature from researchers across diverse disciplines worldwide over the past 30 years (as of December 1, 2023).
2023	Recognized as the ‘Most Productive Author’ (ranked #1) globally in the field of 'Total Quality Management-Human Resource Management' (TQM-HRM). This recognition was highlighted in an article by Flamini, G., Pareschi, L., & Martinez, M. (2023) titled 'Bridging the Gap Between TQM and HRM: Mapping Knowledge and Identifying Areas for Future Research,' published in The TQM Journal (Vol. 36, No. 3, pp. 720-742, 2024). The ranking was based on a bibliometric analysis of 132 articles published in the TQM-HRM field from 1991 to 2021, utilizing the Scopus database. .
2023	Listed among the 'Top 1,000 Contributors,' 'Top 1,000 Collaborators,' and 'Top 250 Individuals' in Business Research worldwide, according to the Australia Business Deans Council P-Rank 2022 report by Goel, A. ().
2022	Recognized as one of the 'Top 20 Authors' globally (ranked #14) in the field of 'Mobile Payment.' This ranking is based on an article by Leong, L. Y., Hew, J. J., Wong, L. W., and Lin, B., titled 'The Past and Beyond of Mobile Payment Research: A Development of the Mobile Payment Framework,' published in Internet Research (Emerald, SSCI), Vol. 32, No. 6, pp. 1757-1782, 2022; . The ranking was determined through a bibliometric analysis of 1,999 mobile payment articles indexed in Scopus from 1997 to 2021. .
2022	Recognized as the World’s 6th-ranked Author and High-Impact Researcher in the areas of Technology Acceptance Model, Mobile Payment, and UTAUT by Elsevier’s Scopus and SciVal. This ranking, based on Scopus-indexed publications from 2015 to 2020, highlights a citation impact more than seven times above the global average, according to Elsevier’s SciVal metrics.
2022	Recognized in Stanford University’s 2022 list as one of the 'World’s Top 2% Most-Cited Scientists' for both single-year and career-long impact in the main field of Business and Management, with a specialization in Information Systems.
2022	Recognized among the 'World's Top 100,000 Scientists' in 'Business & Management' by the Global Scholars Scientific Impact Ranking This ranking is based on a comprehensive analysis of scholarly literature across disciplines over the past 30 years, with results officially released on August 31, 2022. ().
2022	Recognized as one of the 'Top 10 Authors' globally (ranked #4) in the field of 'Technology Acceptance Model (TAM).' This recognition is detailed in the article by Gupta, S., Abbas, A. F., and Srivastava, R. (2022), 'Technology Acceptance Model (TAM): A Bibliometric Analysis from Inception,' Volume 10(3), pages 77-106. The ranking was based on a bibliometric analysis of 8,207 articles on TAM published between 1990 and 2020, using the Scopus database.
2022	Recognized as one of the 'Most Productive Authors' globally in the field of 'Mobile Payment,' as highlighted in the article by Rozali, A. Z., Nasirun, N., and Khalid, S. A. (2022), titled 'Mobile Payment and e-Wallet Research: A Bibliometric Analysis.' This study was presented at the 7th Sriwijaya Economics, Accounting, and Business Conference (SEABC 2021) and published by Atlantis Press, spanning pages 169-174. The ranking was based on a comprehensive bibliometric analysis of 1,348 articles on Mobile Payment published between 1984 and 2021, using the Scopus database ().
2022	Recognized as one of the 'Top 1,000 Contributors,' 'Top 1,000 Collaborators,' and 'Top 250 Individuals' in Business Research globally, according to the Australia Business Deans Council P-Rank List. This recognition is detailed in the report by Goel, A. (January 2, 2022), titled 'P-Rank 2022 – The Top 1,000 Contributors, The Top 1,000 Collaborators, and the Top 250 Individuals in Business Research. ().
2022	Recognized as one of the 'Top 14 Most Prolific Authors' globally in 'Knowledge Management,' as featured in the 2022 article by Shahi et al., ‘Mapping Knowledge Management Research: A Bibliometric Overview’, published in Technological and Economic Development of Economy (Vol. 28, Issue 1, pp. 239-267). This ranking was based on a bibliometric analysis of 19,175 authors and 8,721 papers on Knowledge Management (1990–2019) using the Clarivate Analytics (Web of Science) database.
2022	Recognized as one of the 'Top 3 Most Productive Authors' globally in the field of 'Total Quality Management.' This recognition was featured in the article by Yuh-Shan Ho, Ylenia Cavacece, Andrea Moretta Tartaglione, and Alex Douglas (2022), titled 'Publication Performance and Trends in Total Quality Management Research: A Bibliometric Analysis,' published in Total Quality Management & Business Excellence (Vol. 34:1-2, pp. 97-130, 2023). The study, which analyzed the scientific production of TQM from 1990 to 2019, included 2,633 articles extracted from the SCI-EXPANDED and SSCI databases, using rigorous bibliometric analysis methods. It was published online on February 10, 2022. ().
2022	Recognized as one of the 'World’s Top 200 Scientists' (ranked #186) and ranked among the 'Top 3 Scientists in Malaysia' in the field of 'Business and Management'; this ranking is based on the Discipline H-index (D-index) reported by Research.com, as of December 6, 2021
2021	Acknowledged as one of the '2020 Single-Year World’s Top 2% Most-Cited Scientists' and recognized for 'Career-Long World’s Top 2% Most-Cited Scientists' in the field of 'Business and Management,' with a focus on 'Information Systems.' This prestigious recognition is based on the 2021 Stanford University List, as outlined in the article by Ioannidis et al. (2021).
2021	Recognized as one of the 'Top Computer Scientists' globally in the fields of Computer Science and Electronics, according to the Guide2Research 2021 rankings (as of June 29, 2021). (/senior-professor-ooi-tops-computer-scientist-rankings).
2021	Recognized as one of the 'Top 10 Most Productive Authors' globally (ranked #2) in the field of 'Mobile Commerce,' in the article by Purnomo, A., Susanti, T., Anisah, H. U., Sari, A. K., and Maulana, F. I., titled 'Value of M-Commerce Research: A Bibliometric Perspective.' This recognition was featured in the proceedings of the International Conference on Information Management and Technology (ICIMTech) (Vol. 1, pp. 813-818, 2021; IEEE Xplore). The ranking was based on a comprehensive bibliometric analysis of 3,770 articles published in Mobile Commerce from 1996 to 2020, using the Scopus database. ().
2021	Recognized as a ‘Prominent Author’ in 'Mobile Payment' based on publications in reputable journals like Behavior & Information Technology, Industrial Management & Data Systems, Journal of Strategic Information Systems, and Expert Systems with Applications. This recognition is cited in Abdullah & Khan's (2021) study, Determining Mobile Payment Adoption: A Systematic Literature Search and Bibliometric Analysis, published in Cogent Business & Management (Taylor & Francis). The study analyzed Scopus-indexed papers from 2005 to 2020 using VoSviewer.
2021	Featured in ‘Top 10 of Malaysia’ magazine in the article titled ‘A Deep Hunger & Passion for Knowledge,’ published on August 3, 2021. ().
2020	Recognized as one of the 'Top 10 Authors' globally in the field of 'Total Quality Management' (TQM) in the Service Sector, based on publications indexed by Clarivate Analytics (Web of Science) and Scopus. This recognition was documented in the article titled 'A Bibliometric View on the Use of Total Quality Management in Services,' authored by Zhang, C., Moreira, M. R., & Sousa, P. S., and published in Total Quality Management & Business Excellence, Volume 32, Issue 13-14, 2021 (Taylor & Francis; Clarivate Analytics; SSCI).
2020	Recognized as one of the '2019 Single-Year World’s Top 2% Most-Cited Scientists' and as a 'Career-Long World’s Top 2% Most-Cited Scientist' in the field of 'Business and Management,' with a focus on the subfield of 'Information Systems.' This acknowledgment was reported in the 2020 Stanford University List, as detailed in the article by Ioannidis et al. (2020).
2019	Ranked 1st among the 'Most Productive Authors' globally in the field of 'Mobile Commerce.' This recognition was reported in an article by Du, S., and Li, H., titled ‘The Knowledge Mapping of Mobile Commerce Research: A Visual Analysis Based on I-Model,’ published in Sustainability (MDPI; SSCI) in March 2019, Volume 11, Issue 6, page 1580.
2019	Ranked 42nd among the 'Top 50 Most Productive and Influential Authors’ globally in Knowledge Management, based on Web of Science data (1961–2015). This recognition is cited in the article "Knowledge Management: A Global Examination Based on Bibliometric Analysis" by Magaly Gaviria-Marin et al. (2019), published in Technological Forecasting & Social Change (Elsevier, SSCI, Vol. 140, pp. 194–220).
2018	Ranked 1st among the 'Top 10 Core Authors' globally who significantly contributed to the field of 'Social Commerce' from 2003 to 2018, according to Clarivate Analytics (Web of Science). This notable recognition is detailed in the article by Li Chengxi, Huang Lijuan, Li Linzi, and Qi Zhiqiang (2018), titled 'Bibliometric Analysis of Social Commerce Research,' published in the proceedings of the International Conference on Electronic Business (ICEB) 2018, available through the Association for Information Systems (AIS) Electronic Library (AiSeL), page 86. ().
2018	Recognized as one of the 'Most Published Authors' in the field of 'Mobile Commerce Applications,' as documented in an article by Chhonker, M. S., Verma, D., Kar, A. K., and Grover, P. (2018), titled 'M-commerce Technology Adoption: Thematic and Citation Analysis of Scholarly Research (2008-2017).' This study, published in The Bottom Line, Volume 31, Issues 3/4, pages 208-233, conducted a thorough evaluation of 184 articles published between 2008 and 2017 using the Scopus database.
2018	Ranked 8th among the 'Top 10 Most Productive Computer Science Researchers’ in Malaysia' based on Thomson-ISI Web of Science data (2009–2018). This recognition is detailed in the article "Computer Science in ASEAN: A Ten-Year Bibliometric Analysis (2009–2018)" by Hew et al. (2019), published in the Journal of Computer Information Systems (Taylor & Francis, SSCI, Vol. 61, Issue 3, 2021, pp. 247–255).
2018	Recognized as the 'Most Influential' and the 'Top 2 Most Prolific and Most Cited Malaysian-Based Author' in the 'Arts, Humanities, and Social Sciences' category within Web of Science (SSCI & A&HCI) for the period 2006–2015. This recognition is detailed in the article "Evaluating and Comparing Ten-Year (2006–2015) Research Performance between Malaysian Public and Private Higher Learning Institutions: A Bibliometric Approach" by Lee, V. H., Hew, J. J., and Loke, S. P. (2018), published in the International Journal of Innovation and Learning (Vol. 23, No. 2, pp. 145–165).
2017	Recognized as the ‘Most Productive Author' and the 'Second Most Influential Author' globally in Mobile Commerce and its Applications (2000–2015), based on Thomson ISI Web of Science database. This acknowledgment is detailed in the article "Hall of Fame for Mobile Commerce and its Applications: A Bibliometric Evaluation of a Decade and a Half (2000–2015)" by Hew, J. J. (2017), published in Telematics and Informatics (Vol. 34, Issue 1, pp. 43–66).
2017	Recognized as the 'Top Contributing Author' for having the highest number of publications in Malaysia on 'mobile commerce and its applications' from 2000 to 2015. This recognition is detailed in an article by Hew, J. J. (2017), titled 'Hall of Fame for Mobile Commerce and Its Applications: A Bibliometric Evaluation of a Decade and a Half (2000–2015),' published in Telematics and Informatics (Elsevier, SSCI), Volume 34, Issue 1, pp. 43-66.
2017	Ranked #1 among the 'Top 10 Most Prolific and Most Influential Authors' and one of the 'Top 2 Highly Cited Authors' in 'TQM research' according to Web of Science data from 2006-2015. This recognition is detailed in the article titled 'Is TQM Fading Away? A Bibliometric Analysis of a Decade (2006-2015),' authored by Lee, V. H., and Hew, J. J., and published in International Journal of Services, Economics, and Management, Volume 8, No. 4, pp. 227-249, 2017.
2016	Ranked 2nd among the 'Top 10 Most Productive’ and ‘Top 3 Most Cited Malaysian-based Researchers' in the field of 'Social Sciences,' as revealed by Web of Science (SSCI) from 2001 to 2014. This notable recognition is documented in a report by Kamaruhzaman bin Mat Zin et al. (2016), titled 'Bibliometric Study 2015 – Science and Technology Knowledge Productivity in Malaysia,' published by the Malaysian Science and Technology Centre (MASTIC), Ministry of Science, Technology, and Innovation (MOSTI).
2015	Ranked 12th among the 'Top 40 Leading Authors' globally in 'Innovation Research' globally, based on data from 2009 to 2013 in Thomson-ISI Web of Science (2015-09). This recognition is detailed in a working paper titled "Big Names in Innovation Research: A Bibliometric Overview," authored by Christian A. Cancino, José M. Merigó, and Freddy C. Coronado (2015), Working Paper (2015-09), pp. 1-28. Centro de Innovación para el Desarrollo Universidad de Chile. ()
2012	Ranked 9th among the 'Most Productive Malaysian-Based Authors' in Arts, Humanities, and Social Sciences, based on Thomson Web of Science data for publications spanning 2001–2010. This recognition is detailed in the report "Malaysian Scientific Performance in the Web of Science" by Zainab, A. N., Edzan, N. N., Abrizah, A., Koh, A. P., Hazidah, N. A., and Asilah, N. N. N. S., published by the Malaysian Citation Centre, Ministry of Education Malaysia, in 2012 (ISBN: 978-967-11157-0-1).
2011	Ranked 23rd among the 'Top 50 Most Productive Malaysian Computer Science Researchers,' according to Thomson-ISI Web of Science for the period 2000-2010. This ranking is detailed in an article by Abrizah Abdullah and Mee Chin Wee (2011), titled 'Malaysia's Computer Science Research Productivity Based on Publications in the Web of Science, 2000-2010,' published in the Malaysian Journal of Library & Information Science (University of Malaya, SSCI), Volume 16, Issue 1, pp. 109-124.

Research Highlights

Hot Paper (Top 0.1% by ESI)

Ooi, K. B., Tan, G. W. H, Al-Emran, M., Al-Sharafi, M. A., Capatina, A., Chakraborty, A., Dwivedi, Y. K., Huang, T-L., Kar, A. K., Lee, V. H., Loh, X. M., Micu, A., Mikalef, P., Mogaji., E., Pandey, N., Raman, R., Rana, N. P., Sarker, P., Sharma, . A., Teng, C-I., Wamba, S. F., Wong, L. W., (2025) “The Potential of Generative Artificial Intelligence Across Discipline: Perspective and Future Directions”, October 2023; In: Journal of Computer Information Systems, Vol. 65, Issue 1, pp. 76-107. [Recognized as a Hot Paper (Top 0.1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in both the 1st and 2nd bi-monthly periods of 2025].
Wong, L. W., Leong, L. Y., Hew, J. J., Tan, G. W. H., Ooi, K. B. “Time to seize the digital evolution: Adoption of blockchain in operations and supply chain management among Malaysian SMEs”. June 2020; In: International Journal of Information Management. Vol. 52, 101997. (Publisher: Elsevier, SSCI; ABDC Ranked ‘A*’ journal; JCR-2024, IF = 27.0). [Recognized as a Hot Paper (Top 0.1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in the 3rd bi-monthly periods of 2020].
Dwivedi, Y. K., Hughes, L., Baabdullah, A. M., Ribeiro-Navarrete, S., Giannakis, M., Al-Debei, M. M., Ooi, K. B.,... & Wamba, S. F. “Metaverse Beyond the Hype: Multidisciplinary Perspectives on Emerging Challenges, Opportunities, and Agenda for Research, Practice and Policy”. October 2022; In: International Journal of Information Management, Vol. 66, 102541, pp. 1-55 (Publisher: Elsevier, SSCI; ABDC Ranked ‘A*’ journal; JCR-2024, IF = 27.0) [Recognized as a Hot Paper (Top 0.1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in the 2nd bi-monthly periods of 2024].
Aw E. Cheng-Xi, Tan, G. W. H., Cham, H. T., Raman, R., and Ooi, K. B. “Alexa, what’s on my shopping list? Transforming customer experience with digital voice assistant”. July 2022; In: Technological Forecasting and Social Change. Vol. 180, 121711 (Publisher: Elsevier, SSCI, ABDC-Ranked ‘A’ journal; ABS Level 3; JCR-2024, IF = 13.3). [Recognized as a Hot Paper (Top 0.1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in the 2^nd bi-monthly periods of 2023].
Koohang, A., Nord, J.H., Ooi, K.B., Tan, G.W.H., Al-Emran, M., Aw, E.C.X., Baabdullahh, A.M., Buhalis, D., Cham, T.H., Dennis, C., Dutot, V., Dwivedi, Y.K., Hughes, L., Mogajio, E., Pandey, N., Phau, I., Raman, R., Sharma, A., Sigala, M., Ueno, A and Wong. L.W. (2023), 'Shaping the Metaverse into Reality: Multidisciplinary Perspectives on Opportunities, Challenges, and Future Research', February 2023; In: Journal of Computer Information Systems, Vol. 63 No. 3, pp. 735-765. . (Publisher: Taylor & Francis, SSCI; Ranked ‘A’ in ABDC; JCR-2024, IF = 4.20). (Publisher: Taylor and Francis; SCIE; Ranked ‘A’ in ABDC; JCR-2024, IF = 4.20). [Recognized as a Hot Paper (Top 0.1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in the 6^th bi-monthly periods of 2024].

Highly Cited Papers (Top 1% by ESI)

Ooi, K. B., Tan, G. W. H, Al-Emran, M., Al-Sharafi, M. A., Capatina, A., Chakraborty, A., Dwivedi, Y. K., Huang, T-L., Kar, A. K., Lee, V. H., Loh, X. M., Micu, A., Mikalef, P., Mogaji., E., Pandey, N., Raman, R., Rana, N. P., Sarker, P., Sharma, . A., Teng, C-I., Wamba, S. F., Wong, L. W., (2025) “The Potential of Generative Artificial Intelligence Across Discipline: Perspective and Future Directions”, October 2023; In: Journal of Computer Information Systems, Vol. 65, Issue 1, pp. 76-107. [Recognized as a Highly Cited Paper (Top 1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in both the 1st and 2nd bi-monthly periods of 2025].
Aw, E. C. X., Tan, G. W. H., Chuah, S. H. W., Ooi, K. B., & Hajli, N. “Be my friend! Cultivating parasocial relationships with social media influencers: findings from PLS-SEM and fsQCA”. January 2023; In: Information Technology & People, Vol. 36, No 1, pp. 66-94 (Publisher: Emerald, SSCI, ABDC Ranked ‘A’ journal; ABS Level 3; JCR-2024, IF = 5.60). [Recognized as a Highly Cited Paper (Top 1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in both the 1st and 2nd bi-monthly periods of 2025].
Bai, X. H., Aw, E. C-X., Tan, G. W. H., and Ooi, K. B., “Livestreaming as the next frontier of e-commerce: A bibliometric analysis and future research agenda”, May-June 2024: In: Electronic Commerce Research and Applications, Vol 65, May-June 2024, 101390 [Recognized as a Highly Cited Paper (Top 1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in both the 1st bi-monthly period of 2025].
Ooi, K. B., Lee, V. H., Hew, J. J., Leong, L. Y., Tan, G. W. H., Lim, A. F. “Social media influencers: An effective marketing approach?”. May 2023; In: Journal of Business Research, Vol 160, 113773. (Publisher: Elsevier, SSCI, ABDC Ranked ‘A’ journal; ABS Level 3; JCR-2024, IF = 9.80). [Recognized as a Hot Paper (Top 1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in both the 1st and 2nd bi-monthly periods of 2025].
Koohang, A., Nord, J.H., Ooi, K.B., Tan, G.W.H., Al-Emran, M., Aw, E.C.X., Baabdullahh, A.M., Buhalis, D., Cham, T.H., Dennis, C., Dutot, V., Dwivedi, Y.K., Hughes, L., Mogajio, E., Pandey, N., Phau, I., Raman, R., Sharma, A., Sigala, M., Ueno, A and Wong. L.W. (2023), 'Shaping the Metaverse into Reality: Multidisciplinary Perspectives on Opportunities, Challenges, and Future Research', February 2023; In: Journal of Computer Information Systems, Vol. 63 No. 3, pp. 735-765. (Publisher: Taylor & Francis, SSCI; Ranked ‘A’ in ABDC; JCR-2024, IF = 4.20). (Publisher: Taylor and Francis; SCIE; Ranked ‘A’ in ABDC; JCR-2024, IF = 4.20). [Recognized as a Highly Cited Paper (Top 1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in the 6^th bi-monthly periods of 2024].
Yuan, Y. P., Dwivedi, Y. K., Tan, G. W. H., Cham, T. H., Ooi, K. B., Aw, E. C. X., and Currie, W., (2023), “Government Digital Transformation: Understanding the Role of Government Social Media”. January 2023; In: Government Information Quarterly. Vol. 40, Issue 1, 101775. Publisher: Elsevier, SSCI; ABDC Ranked ‘A*’ journal; JCR-2024, IF = 10.0). [Recognized as a Highly Cited Paper (Top 1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in both the 5th and 6th bi-monthly periods of 2023, and in the 1st bi-monthly period of 2025].
Dwivedi, Y. K., Hughes, L., Baabdullah, A. M., Ribeiro-Navarrete, S., Giannakis, M., Al-Debei, M. M., Ooi, K. B.,... & Wamba, S. F. “Metaverse Beyond the Hype: Multidisciplinary Perspectives on Emerging Challenges, Opportunities, and Agenda for Research, Practice and Policy”. October 2022; In: International Journal of Information Management, Vol. 66, 102541, pp. 1-55 (Publisher: Elsevier, SSCI; ABDC Ranked ‘A*’ journal; JCR-2024, IF = 27.0) [Recognized as a Highly Cited Paper (Top 1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in the 2nd bi-monthly period of 2024, as well as in both the 1st and 2nd bi-monthly periods of 2025].
Wong, L. W., Leong, L. Y., Hew, J. J., Tan, G. W. H., Ooi, K. B. “Time to seize the digital evolution: Adoption of blockchain in operations and supply chain management among Malaysian SMEs”. June 2020; In: International Journal of Information Management. Vol. 52, 101997. (Publisher: Elsevier, SSCI; ABDC Ranked ‘A*’ journal; JCR-2024, IF = 27.0). [Recognized as a Highly Cited Paper (Top 1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in the 2nd bi-monthly period of 2020, the 3rd bi-monthly period of 2024, and the 1st and 2nd bi-monthly periods of 2025].
Wong, L. W., Tan, G. W. H., Lee, V. H., Ooi, K. B., Sohal, A. “Unearthing the determinants of Blockchain adoption in supply chain management”. March 2020; In: International Journal of Production Research. Vol. 58 (7), pp. 2100-2123. (Publisher: Elsevier, SCI, ABDC Ranked ‘A’ journal; ABS Level 3; JCR-2024, IF = 7.3). [Recognized as a Highly Cited Paper (Top 1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in the 3rd bi-monthly period of 2022, the 2nd bi-monthly period of 2024, and both the 1st and 2nd bi-monthly periods of 2025].
Leong, L. Y., Hew, T. S., Ooi, K. B., June, W. “Predicting mobile wallet resistance: a two-staged structural equation modeling-artificial neural network approach”. April 2020; In: International Journal of Information Management. Vol. 51, 102047. (Publisher: Elsevier, SSCI; ABDC Ranked ‘A*’ journal; JCR-2024, IF = 27.0). [Recognized as a Highly Cited Paper (Top 1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in the 3rd bi-monthly period of 2022, the 2nd bi-monthly period of 2024, 2nd bi-monthly periods of 2024 and both the 1st and 2nd bi-monthly periods of 2025].
Hew, J. J., Leong, L. Y., Tan, G. W. H., Ooi, K. B. and Lee, V. H. “The age of mobile social commerce: An Artificial Neural Network analysis on its resistance”. July 2019; In: Technological Forecasting and Social Change. Vol. 144, pp. 311-324. (Publisher: Elsevier, SSCI, ABDC-Ranked ‘A’ journal; JCR-2024, IF = 13.3). [Recognized as a Highly Cited Paper (Top 1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in the 3rd bi-monthly period of 2022, the 2nd bi-monthly period of 2024, and both the 1st and 2nd bi-monthly periods of 2025].
Hew, J. J., Leong, L. Y., Tan, G. W. H, Lee, V. H., Ooi, K. B. “Mobile social tourism shopping: A dual-stage analysis of a multi-mediation model”. June 2018; In: Tourism Management. Vol. 66, pp. 121-139. (Publisher: Elsevier, SSCI, ABDC Ranked ‘A*’ journal; JCR-2024, IF = 12.40). [Recognized as a Highly Cited Paper (Top 1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in the 3rd bi-monthly period of 2022, the 2nd bi-monthly period of 2024, and both the 1st and 2nd bi-monthly periods of 2025].
Ooi, K.B., and Tan, G. W. H., “Mobile technology acceptance model: An investigation using mobile users to explore smartphone credit card”. October 2016; In: Expert Systems with Applications. Vol. 59, pp. 33-36 (Publisher: Elsevier, SCIE; JCR-2024, IF = 7.50). [Recognized as a Highly Cited Paper (Top 1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in the 3rd bi-monthly period of 2022, the 2nd bi-monthly period of 2024, and both the 1st and 2nd bi-monthly periods of 2025].
Leong, L.Y., Hew, T.S., Tan, G.W.H. and Ooi, K.B. “Predicting the Determinants of the NFC-Enabled Mobile Credit Card Acceptance: A Neural Networks Approach”. October 2013: In: Expert Systems with Applications. Vol. 40, No. 14, pp. 5604-5620. (Publisher: Elsevier, SCIE; JCR-2024, IF = 7.50). [Highly Cited Paper (Top 1% of the academic field of Social Sciences) by Clarivate Analytics Essential Science Indicators (ESI) in May/June 2022]. [Recognized as a Highly Cited Paper (Top 1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in the 6^th bi-monthly period of 2024].
Tan, G. W. H., and Ooi, K. B., “Gender and age: Do they really moderate mobile tourism shopping behavior”. September 2018: In: Telematics and Informatics, Vol. 35, Issue 6, pp. 1617-1642 (Publisher: Elsevier, SSCI; JCR-2024, IF = 8.30). [Recognized as a Highly Cited Paper (Top 1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in the 3rd bi-monthly period of 2022, the 2nd bi-monthly period of 2024, and both the 1st and 2nd bi-monthly periods of 2025].
Leong. L. Y., Hew, T. S., Ooi, K. B., Chong, A. Y. L. “Predicting the antecedents of trust in social commerce – A hybrid structural equation modeling with neural network approach”. March 2020; In: Journal of Business Research. Vol. 110, pp. 24-40. (Publisher: Elsevier, SSCI, ABDC Ranked ‘A’ journal; ABS Level 3; JCR-2024, IF = 9.80). [Recognized as a Highly Cited Paper (Top 1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in the 3^rd bi-monthly period of 2022].
Chong, A.Y.L., Chan, F.T.S. and Ooi, K.B. “Predicting Consumer Decisions to Adopt m-Commerce: Cross Country Empirical Examination between China and Malaysia”. April 2012; In: Decision Support Systems. Vol. 53, No. 1, pp. 34-43 (Publisher: Elsevier, SCI; ABDC Ranked ‘A*’ journal; JCR-2024, IF = 6.80). Recognized as a Highly Cited Paper (Top 1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in the 4^th bi-monthly period of 2020 and the 3^rd bi-monthly period of 2022].
Aw E. Cheng-Xi, Tan, G. W. H., Cham, H. T., Raman, R., and Ooi, K. B. “Alexa, what’s on my shopping list? Transforming customer experience with digital voice assistant”. July 2022; In: Technological Forecasting and Social Change. Vol. 180, 121711 (Publisher: Elsevier, SSCI, ABDC-Ranked ‘A’ journal; ABS Level 3; JCR-2024, IF = 13.30). [Recognized as a Highly Cited Paper (Top 1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in the 2nd bi-monthly periods of 2023 and 2024, and in both the 1st and 2nd bi-monthly periods of 2025].
Lo, P. S., Dwivedi, Y. K., Tan, G. W. H., Ooi, K. B., Aw, E. Cheng-Xi., Metri, B. “Why do consumers buy impulsively during live streaming? A deep learning-based dual-stage SEM-ANN analysis”. August 2022; In: Journal of Business Research. Vol. 147, pp. 325-337. (Publisher: Elsevier, SSCI, ABDC Ranked ‘A’ journal; ABS Level 3; JCR-2024, IF = 9.80). [Recognized as a Highly Cited Paper (Top 1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in the 2nd bi-monthly periods of 2023 and 2024, and in both the 1st and 2nd bi-monthly periods of 2025].
Wang, G., Tan, G. W. H., Yuan, Y., Ooi, K. B., & Dwivedi, Y. K. “Revisiting TAM2 in behavioral targeting advertising: a deep learning-based dual-stage SEM-ANN analysis”. February 2022; In: Technological Forecasting and Social Change, 175, 121345. (Publisher: Emerald, SSCI, Ranked ‘A’ in ABDC; ABS Level 3; JCR-2024, IF = 13.3). [Recognized as a Highly Cited Paper (Top 1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in the 2nd bi-monthly periods of 2023 and 2024, and in both the 1st and 2nd bi-monthly periods of 2025].
Tan, G.W.H., Ooi, K.B., Leong, L.Y. and Lin, B. “Predicting the Drivers of Behavioral Intention to Use Mobile Learning: A Hybrid SEM-Neural Networks Approach”. July 2014; In: Computers in Human Behavior. Vol. 36, pp. 198-213. (Publisher: Elsevier, SSCI, Ranked ‘A’ in ABDC’; JCR-2024, IF = 8.90). [Recognized as a Highly Cited Paper (Top 1% in the field of Social Sciences) by Clarivate Analytics’ Essential Science Indicators (ESI) in the 5^th bi-monthly period of 2023, and the 1st bi-monthly period of 2025].

Publications

Journal Publications Metrics

Total number of publications (2005 – present): 226 (as of September 2025).
Out of 226 articles, > 200 articles are indexed to SSCI/SCI/SCIE in which more than 130 papers have been published in A /A* journals as ranked by the Australian Business Deans Council (ABDC) in the 2022 Journal Quality List (as of September 2025).

Selected Twenty Representative Publications (2018–2025)

Yuan, Y. P., Tan, G. W. H., and Ooi, K. B., “What shapes mobile fintech consumers' post-adoption experience? A multi-analytical PLS-ANN-fsQCA perspective”. August 2025; In: Technological Forecasting and Social Change, Vol. 217, August 2025, 124162 (Publisher: Elsevier, SSCI, ABDC-Ranked ‘A’ journal; ABS Level 3; JCR-2024, IF = 13.3).
Nilashi, M., Baabdullah, A. M., Abumalloh, R. A., Ooi, K. B., Tan, G. W. H., Giannakis, M., Dwivedi, Y. D. “How Can Big Data and Predictive Analytics Impact the Performance and Competitive Advantage of the Food Waste and Recycling Industry”. July 2025; In: Annals of Operations Research. Vol 348, pp. 1649-1690. (Publisher: Springer, SCI; SCIE, ABDC Ranked ‘A’ journal; ABS Level 3; JCR-2024, IF = 4.50).
Wong, L. W., Tan, G. W. H., Ooi, K. B., and Dwivedi, Y. K. “The role of institutional and self in the formation of trust in artificial intelligence technologies”. March 2024; In: Internet Research, Vol. 34, No 2, pp. 343-370. (Publisher: Emerald, SSCI, ABDC Ranked ‘A’ journal; ABS Level 3; JCR-2024, IF = 6.80).
Leong, L. Y., Hew, T. S., Ooi, K. B., Chau, P. Y. K. “To share or not to share?” – A hybrid SEM-ANN-NCA study of the enablers and enhancers for mobile sharing economy”. May 2024; In: Decision Support Systems, Vol. 180, 114185. (Publisher: Elsevier, SSCI; ABDC Ranked ‘A*’ journal ; ABS Level 3; JCR-2024, IF = 6.80).
Wong, L. W., Tan, G. W. H., Ooi, K. B., Chan, H. K. “Blockchains for SMEs: A Fit-Viability perspective moderated by organizational innovation diffusion for supply chain performance”. February 2024; In: Transportation Research Part E: Logistics and Transportation Review, Vol. 182, 103396. (Publisher: Elsevier, SSCI; ABDC Ranked ‘A*’ journal ; ABS Level 3; JCR-2024, IF = 8.80).
Wong, L. W., Ooi, K. B., Tan, G. W. H., Dwivedi, Y. K. “Metaverse in Hospitality and Tourism: A Critical Reflection”. 2023 (Forthcoming); In : International Journal of Contemporary Hospitality Management (Publisher: Emerald, SSCI; Ranked ‘A’ in ABDC; ABS Level 3; JCR-2024, IF = 9.00).
Ooi, K. B., Lee, V. H., Hew, J. J., Leong, L. Y., Tan, G. W. H., Lim, A. F. “Social media influencers: An effective marketing approach?”. May 2023; In: Journal of Business Research, Vol 160, 113773. (Publisher: Elsevier, SSCI, ABDC Ranked ‘A’ journal; ABS Level 3; JCR-2024, IF = 9.80).
Nilashi, M., Ooi, K. B., Tan, G. W. H., Lin, B., and Abumalloh, R. A. “Critical data challenges in measuring the performance of sustainable development goals: Solutions and the role of big data analytics”. 2023; In: Harvard Data Science Review. Issue 5.3 Summer 2023 (Publisher: MIT Press).
Lee V.H., Dwivedi Y.K., Tan, G.W.H, Ooi, K.B and Wong, L.W. (2024), 'How Does IT Capabilities Affect Business Sustainability? The Roles of Ambidextrous Innovation and Data-driven Culture', April 2023; In: R&D Management. Vol. 54, Issue 4, pp. 750-774. (Publisher: Wiley, SSCI, ABDC Ranked ‘A’ journal; ABS Level 3; JCR-2024, IF = 5.70).
Aw, E. C. X., Tan, G. W. H., Chuah, S. H. W., Ooi, K. B., & Hajli, N. “Be my friend! Cultivating parasocial relationships with social media influencers: findings from PLS-SEM and fsQCA”. January 2023; In: Information Technology & People, Vol. 36, No 1, pp. 66-94 (Publisher: Emerald, SSCI, ABDC Ranked ‘A’ journal; ABS Level 3; JCR-2024, IF = 5.60).
Yuan, Y.P., Dwivedi Y.K., Tan, G.W.H., Cham, T.H., Ooi, K.B., Aw, E.C.X and Currie, W. “Government Digital Transformation: Understanding the Role of Government Social Media?” January 2023; In: Government Information Quarterly. Vol. 40 Issue 1, 101755 (Publisher: Elsevier, SSCI; ABDC Ranked ‘A’ journal ; ABS Level 3; JCR-2024, IF = 10.0).
Aw E. Cheng-Xi, Tan, G. W. H., Cham, H. T., Raman, R., and Ooi, K. B. “Alexa, what’s on my shopping list? Transforming customer experience with digital voice assistant”. July 2022; In: Technological Forecasting and Social Change. Vol. 180, 121711 (Publisher: Elsevier, SSCI, ABDC-Ranked ‘A’ journal; ABS Level 3; JCR-2024, IF = 13.3).
Lo, P. S., Dwivedi, Y. K., Tan, G. W. H., Ooi, K. B., Aw, E. Cheng-Xi., Metri, B. “Why do consumers buy impulsively during live streaming? A deep learning-based dual-stage SEM-ANN analysis”. August 2022; In: Journal of Business Research. Vol. 147, pp. 325-337. (Publisher: Elsevier, SSCI, ABDC Ranked ‘A’ journal; ABS Level 3; JCR-2024, IF = 9.80).
Loh, X. K., Lee, V. H., Loh, X. M., Tan, G. W. H., Ooi, K. B., Dwivedi, Y. K. “The dark side of mobile learning via social media: How bad can it get?”. December 2022; In: Information Systems Frontiers, 24, pp. 1887-1904 (Publisher: Springer, SSCI, ABDC Ranked ‘A’ journal; ABS Level 3; JCR-2024, IF = 8.30).
Foo, P. Y., Lee, V. H., Ooi, K. B., Tan, G. W. H., Sohal, A. “Unfolding the impact of leadership and management on sustainability performance: Green and lean practices and guanxi as the dual mediators”. December 2021; In: Business Strategy and the Environment. Vol. 30, Issue *, pp. 4136-4153. . (Publisher: Wiley, SSCI, ABDC Ranked ‘A’ journal; ABS Level 3; JCR-2024, IF = 13.30).
Wong, L. W., Tan, G. W. H., Lee, V. H., Ooi, K. B., Sohal, A. “Psychological and System Related Barriers to Adopting Blockchain for Operations Management: An Artificial Neural Network Approach”, February 2021; In: IEEE Transactions on Engineering Management. 70 (1), 67-81. (Publisher: IEEE Xplore, SCI, ABDC Ranked ‘A’ journal; ABS Level 3; JCR-2024, IF = 5.20).
Leong. L. Y., Hew, T. S., Ooi, K. B., Chong, A. Y. L. “Understanding trust in mobile social commerce: The roles of reported experience, linguistic style, profile photo, emotional and cognitive trust”. March 2021; In: Information & Management. Vol 58, Issue 2, 103416. (Publisher: Elsevier, SSCI; SCI, ABDC Ranked ‘A*’ journal; ABS Level 3; JCR-2024, IF = 8.20).
Wong, L. W., Tan, G. W. H., Lee, V. H., Ooi, K. B., Sohal, A. “Unearthing the determinants of Blockchain adoption in supply chain management”. March 2020; In: International Journal of Production Research. Vol. 58 (7), pp. 2100-2123. (Publisher: Elsevier, SCI, ABDC Ranked ‘A’ journal; ABS Level 3; JCR-2024, IF = 7.3).
Hew, J. J., Wong, L. W., Tan, G. W. H., Ooi, K. B., Lin, B. “The blockchain-based Halal traceability systems: a hype or reality”. June 2020; In: Supply Chain Management: An International. Vol 25, No. 6, pp. 863-879. (Publisher: Emerald, SSCI, ABDC Ranked ‘A’ journal; ABS Level 3; JCR-2024, IF = 8.40).
Hew, J. J., Leong, L. Y., Tan, G. W. H, Lee, V. H., Ooi, K. B. “Mobile social tourism shopping: A dual-stage analysis of a multi-mediation model”. June 2018; In: Tourism Management. Vol. 66, pp. 121-139. (Publisher: Elsevier, SSCI, ABDC Ranked ‘A*’ journal; ABS Level 4; JCR-2024, IF = 12.40).

Full list of publications:

Awards, Honors and Recognition (Selected)

2025	Nominee of the Academy of Sciences Malaysia (ASM) for the 2025 T?BA Academy Prize (Social Sciences), endorsed by the ASM Science Awards Steering Committee and Executive Committee.
2025	Distinguished Scientific Research Achievement Award, 2025 – College of Management, Chang Jung Christian University, Taiwan (awarded by the Dean)
2025	Emerald Malaysia Private Education Top Cited Researcher Award, 2025 – jointly organized by Emerald Publishing and the Private Education Co-operative of Malaysia, awarded on 9 July 2025.
2025	Top Viewed Article Award, 2025 – ‘How Does Information Technology Capability Affect Business Sustainability? The Roles of Ambidextrous Innovation and Data-Driven Culture’, published in R&D Management (Wiley). Ranked among the top 10% of most-viewed papers in 2023. Awarded by Wiley.
2025	Top Downloaded Article, 2025 – ‘ChatGPT and Service: Opportunities, Challenges, and Research Directions’ (co-authored with Sigala, M., Ooi, K.-B., Tan, G.W.H., Aw, E.C.X., Cham, T.H., Dwivedi, Y.K., Kunz, W.H., Letheren, K., Mishra, A., Russell-Bennett, R., & Wirtz, J.), published in the Journal of Service Theory and Practice (Emerald). The article was honored with the Award of Excellence by Emerald Publishing.
2025	Ranked #101 worldwide and #3 in Malaysia in 2025 in the field of Business and Management, based on the Discipline H-index by Research.com ().
2025	Top 10 Most Cited Papers, 2025 – ‘How Does Information Technology Capability Affect Business Sustainability? The Roles of Ambidextrous Innovation and Data-Driven Culture,’ published in R&D Management (Wiley). Recognized by Wiley as one of the top 10 most-cited papers in 2023.
2025	Recipient of the Research Excellence Award, 2025 – Best Business and Management Scientist in Malaysia, presented by the Vice-Chancellor and President of 麻豆传媒映画 University.
2025	Research Excellence Award, 2025 – Top 20 Research Publication Contributors, presented by the Vice-Chancellor and President of 麻豆传媒映画 University.
2025	Research Excellence Award 2025 – Elsevier Research Excellence Award, presented by the Vice-Chancellor and President of 麻豆传媒映画 University.
2025	Research Excellence Award, 2025 – World’s Top 2% Research Scientists, awarded by the Vice-Chancellor and President of 麻豆传媒映画 University.
2025	Malaysia Leader Award in Business and Management, 2025 – awarded by Research.com.
2025	Malaysia Leader Award in Engineering and Technology, 2025 – awarded by Research.com.
2024	Best Teaching Award, 2024 – for the subject ‘PBG1013 Understanding and Appreciating Research’, awarded by the Dean of the 麻豆传媒映画 Graduate Business School, 麻豆传媒映画 University.
2024	Research Excellence Award, 2024 – Highly Cited Paper Award, awarded by the Vice-Chancellor and President of 麻豆传媒映画 University.
2024	Research Excellence Award, 2024 – High Impact Journal Publications Award, awarded by the Vice-Chancellor and President of 麻豆传媒映画 University.
2024	Research Excellence Award, 2024 – Top Research Publications Contributor, awarded by the Vice-Chancellor and President of 麻豆传媒映画 University.
2024	Highly Cited Researcher Award, 2024 – awarded by the Dean of the 麻豆传媒映画 Graduate Business School, 麻豆传媒映画 University.
2024	Eminent Researcher Award, 2024 - awarded by the Dean of the 麻豆传媒映画 Graduate Business School, 麻豆传媒映画 University.
2024	Outstanding Postgraduate Supervision Award, 2024 - awarded by the Dean of the 麻豆传媒映画 Graduate Business School, 麻豆传媒映画 University.
2024	Recipient of the Malaysia Scopus Research Excellence Award 2024 in the Ground-Breaking Contributions category, conferred by the Ministry of Higher Education (MOHE) in collaboration with Elsevier.
2024	Malaysia’s Eminent Researcher Award 2024 in Business & Management, conferred by the Private Education Co-operative of Malaysia.
2024	Recognized in 2024 among the World’s Top 0.5% Ranked Scholars (Lifetime) by ScholarGPS.
2024	Recognized in 2024 as one of the World’s Top 0.5% Ranked Scholars (past 5 years) by ScholarGP.
2024	Conferred an Honorary Professorship by the University of Nottingham Ningbo China.
2024	Honored with the Top Cited Scholar Award, 2024, by Scilit.
2024	Top Scholars in Information Sciences (Lifetime), 2024 – recognized by ScholarGPS.
2024	Recognized in 2024 as a Top Scholar in Information Sciences (Last 5 Years) by ScholarGPS.
2024	Listed in 2024 among the World’s Top 2% Most-Cited Scientists in Business & Management by Stanford University.
2024	Recognized in Research.com Ranking 2024 as #141 worldwide and #3 in Malaysia in Business & Management (Discipline H-index).
2024	Research.com 2024 – Engineering & Technology (Discipline H-index): #570 worldwide, #8 Malaysia.
2024	Honored with the Distinguished Researcher Award 2024, conferred by the Vice-Chancellor and President of 麻豆传媒映画 University.
2024	Top Cited Paper Award, 2024 – ‘Social Marketing in the Digital Age: Empowering Consumers for Greater Engagement’, published in the Asia Pacific Journal of Marketing and Logistics. Recognized with an Award of Excellence by Emerald Publishing
2024	Top Cited Paper Award, 2024 – ‘Metaverse in Hospitality and Tourism: A Critical Reflection,’ published in the International Journal of Contemporary Hospitality Management. Recognized with an Award of Excellence by Emerald Publishing.
2024	Top Downloaded Paper Award, 2024 – ‘Social Marketing in the Digital Age: Empowering Consumers to Win Big’, published in the Asia Pacific Journal of Marketing and Logistics. Recognized with Emerald Publishing’s Award of Excellence.
2024	Malaysia Leader Award, 2024 – Business & Management, awarded by Research.com.
2024	Top Cited Paper Award, 2024 – ‘Banking in the Metaverse: A New Frontier for Financial Institutions,’ published in the International Journal of Bank Marketing. Recognized with an Award of Excellence by Emerald Publishing.
2024	Malaysia Book of Records Recognition, 2024 – First research team to publish in the Harvard Data Science Review (Harvard Data Science Initiative & MIT Press).
2024	Top Cited Paper Award, 2024 – ‘How to Generate Loyalty in Mobile Payment Services? An Integrative Dual SEM-ANN Analysis,’ published in the International Journal of Bank Marketing. Recognized with an Award of Excellence by Emerald Publishing.
2024	Top Cited Paper Award, 2024 – ‘Tap Here to Power Up! Mobile Augmented Reality for Consumer Empowerment,’ published in Internet Research. Recognized with an Award of Excellence by Emerald Publishing.
2024	Top Cited Paper Award, 2024 – ‘Metaverse in Marketing and Logistics: The State of the Art and the Path Forward’, published in the Asia Pacific Journal of Marketing and Logistics. Honored with an Award of Excellence by Emerald Publishing.
2024	Top Cited Paper Award, 2024 – ‘Virtual Reality in Tourism: Adoption Scepticism and Resistance’, published in Tourism Review. Recognized with an Award of Excellence by Emerald Publishing.
2023	Research Excellence Award, 2024 – Highly Cited Paper, awarded by the Vice-Chancellor and President of 麻豆传媒映画 University.
2023	Research Excellence Award, 2024 – High Impact Journal Publications, awarded by the Vice-Chancellor and President of 麻豆传媒映画 University.
2023	Research Excellence Award, 2024 – Top Research Publications Contributor, awarded by the Vice-Chancellor and President of 麻豆传媒映画 University.
2023	Honorary Doctorate in Management, 2023, conferred by the AACSB-accredited College of Management, Chang Jung Christian University (CJCU), Taiwan.
2023	Named a Highly Cited Researcher 2023 by Clarivate Analytics.
2023	World’s Top 2% Most-Cited Scientists in Business & Management, 2023 – listed by Stanford University.
2023	Ranked #182 globally and #3 nationally in Business & Management among the Top Scientists, based on the Discipline H-index by Research.com (2024).
2023	Malaysia Leader Award, 2024 – Business & Management, awarded by Research.com.
2023	Top Cited Scholar Award, 2024 – recognized by Scilit.
2023	Top 50 Most Influential Authors in Social Commerce, 2023 , Award of Excellence, Emerald Publishing.
2023	Top 50 Most Productive Authors in Social Commerce, 2023, Award of Excellence, Emerald Publishing.
2023	Top Cited Paper, 2023 – ‘An SEM-ANN Analysis of the Impacts of Blockchain on Competitive Advantage,’ published in Industrial Management & Data Systems. Recognized with an Award of Excellence by Emerald Publishing.
2023	Top Trending Paper, 2023 – ‘Artificial Intelligence-Driven Risk Management for Enhancing Supply Chain Agility: A Deep Learning-Based Dual-Stage PLS-SEM-ANN Analysis,’ published in the International Journal of Production Research. Honored with Taylor & Francis’ Top Trending Paper Award.
2023	Top Cited Paper, 2023 – ‘How Does Involvement Build Loyalty Towards Music-Streaming Platforms? A Multi-Analytical SEM-ANN Technique,’ published in the Journal of Product & Brand Management. Recognized with an Award of Excellence by Emerald Publishing.
2023	Top Cited Paper, 2023 – ‘Embracing Mobile Shopping: What Matters Most in the Midst of a Pandemic,’ published in Industrial Management & Data Systems. Honored with an Award of Excellence by Emerald Publishing.
2023	Top Downloaded Paper, 2023 – ‘Be My Friend! Cultivating Parasocial Relationships with Social Media Influencers: Findings from PLS-SEM and FsQCA,’ published in Information Technology & People. Recognized with an Award of Excellence by Emerald Publishing.
2023	Top 5 Most Productive and Influential Authors in Industrial Management & Data Systems (IMDS) (1994–2019), Web of Science ranking. Recognized with Emerald Publishing’s Award of Excellence, 2023.
2023	Recognized in 2023 as one of the Top 20 Authors globally in Mobile Payment and honored with the Award of Excellence by Emerald Publishing.
2023	Most Productive Authors in TQM and HRM, 2023 – Award of Excellence, Emerald Publishing.
2023	Most Downloaded Article, 2023 – ‘Government Digital Transformation: Understanding the Role of Government Social Media?’, published in Government Information Quarterly. Awarded a Certificate of Award by Elsevier.
2023	Outstanding Reviewer Award, 2023 – Industrial Management & Data Systems, Emerald Literati Awards for Excellence, Emerald Publishing.
2022	Best Conference Paper Award, 2022 – (co-authored with Yuan, Y.P., Aw, E.C.X., and Cham, T.H.,) at the International Conference on Emerging Technologies and Intelligent Systems (ICETIS 2022), held virtually and jointly organized by Dijlah University (Iraq) and The British University in Dubai (UAE), September 2–3, 2022.
2022	Best Conference Paper Award, 2022 – (co-authored with Cham, T.H., Aw, E.C.X., Tan, G.W.H., and Ooi, K.B.,) at the International Conference on Responsible Tourism and Hospitality (ICRTH 2022), September 1–3, 2022. Co-organized by the Ministry of Tourism, Arts and Culture (MTAC) Sarawak, Faculty of Hospitality and Tourism Management (麻豆传媒映画 University), Sarawak Research Society (SRS), and Emerald Publishing (East Asia).
2022	Awarded First Prize in the Scientific Research Achievement Award 2022 by the Nanchang Institute of Technology, China.
2022	Malaysia Leader Award, 2022 – Business and Management, awarded by Research.com.
2022	Research Excellence Award, 2022 – World’s Top 2% Research Scientists, awarded by the Vice-Chancellor & President of 麻豆传媒映画 University.
2022	Most Cited Article Recognition, 2022 – ‘The Disruptive Mobile Wallet in the Hospitality Industry,’ published in Technology in Society. Awarded by Elsevier (Certificate).
2022	Most Popular Article by Social Media Attention, 2022 – ‘Metaverse Beyond the Hype: Multidisciplinary Perspectives on Emerging Challenges, Opportunities, and Agenda for Research, Practice and Policy,’ published in the International Journal of Information Management (Elsevier, Certificate Award).
2022	Most Popular Article by Social Media Attention, 2022 – ‘Metaverse Beyond the Hype: Multidisciplinary Perspectives on Emerging Challenges, Opportunities, and Agenda for Research, Practice and Policy,’ published in the International Journal of Information Management (Elsevier, Certificate Award).
2022	Most Cited Paper, 2022 – ‘Time to Seize the Digital Evolution: Adoption of Blockchain in Operations and Supply Chain Management,’ International Journal of Information Management (Elsevier, SSCI), Vol. 52, June 2020, pp. 1–18. Recognized with an Award Certificate from Elsevier.
2022	Top Cited Article, 2022 – ‘Unearthing the Determinants of Blockchain Adoption in Supply Chain Management,’ International Journal of Production Research (Taylor & Francis). Recognized with an Award Certificate.
2021	Best Conference Paper Award, 2021 – (co-authored with Yang, J., Tan, G.W.H., Ooi, K.B., Lee, V.H., and Loh, X.M,) at the International Conference on Emerging Technologies and Intelligent Systems (ICETIS 2021), held virtually and organized by Dijlah University (Iraq) and The British University in Dubai (UAE), June 25–26, 2021.
2021	Malaysia’s Most Influential Researcher Award, 2021 – Mobile Social Commerce, awarded by the Private Education Co-operative of Malaysia with support from Emerald Publishing.
2021	Malaysia Leader Award, 2021 – Business and Management, awarded by Research.com.
2021	Distinguished Leadership Award, 2021 – Faculty of Business and Management (FBM), 麻豆传媒映画 University, in recognition of outstanding leadership contributions (certificate presented by the Dean, FBM).
2020	Best Paper Award, 2020 – (co-authored with Yuan, Y.P., Ooi, K.B., and Lim, W.L.,) at the 8th International Conference on Business, Accounting, Finance and Economics (BAFE), organized by the Faculty of Business and Finance, Universiti Tunku Abdul Rahman (Kampar Campus), held virtually on October 16, 2020.
2020	Ranked #6 worldwide among the Top Authors in ‘Technology Acceptance Model,’ ‘Mobile Payment,’ and ‘UTAUT,’ with citation impact exceeding seven times the global average (Elsevier Scopus & SciVal, 2015–2020).
2020	Top Social Media Article Award, 2020 (Ranked 2nd among the Top 10) – ‘The Age of Mobile Social Commerce: An Artificial Neural Network Analysis on Its Resistance,’ Technological Forecasting and Social Change (Elsevier), Vol. 144, July 2019, pp. 311–324. Co-authored with Hew, J.J., Leong, L.Y., Tan, G.W.H., and Lee, V.H. (Certificate of Award from Elsevier).
2020	Outstanding Reviewer Award, 2020 – International Journal of Bank Marketing, Emerald Literati Awards for Excellence (UK). Certificate of Award from Emerald.
2020	Outstanding Contributor Award, 2020 – Emerald Literati Awards for Excellence, Emerald Publishing.
2020	Most Downloaded Article, 2021 – ‘QR Code and Mobile Payment: The Disruptive Forces in Retail,’ Journal of Retailing and Consumer Services, Vol. 58, January 2021. (Co-authored with Yan, L.L., Tan, G.W.H., Loh, X.M., and Hew, J.J.) (Elsevier). Certificate of Award from Elsevier.
2020	Most Downloaded Article, 2020 – ‘The Disruptive Mobile Wallet in the Hospitality Industry: An Extended Mobile Technology Acceptance Model,’ Technology in Society (Elsevier), Vol. 63, November 2020, Article 113477. (Co-authored with Lew, S., Tan, G.W.H., Loh, X.M., and Hew, J.J.), Certificate of Award from Elsevier.
2020	Most Downloaded Article, 2020 – ‘Wearable Payment: A Deep Learning-Based Dual-Stage SEM–ANN Analysis,’ Expert Systems with Applications (Elsevier), Vol. 157, November 2020, Article 113477. (Co-authored with Lee, V.H., Leong, L.Y., Hew, J.J., and Tan, G.W.H.), Letter of Recognition Award from Elsevier.
2020	Most Downloaded Article, 2020 – ‘Time to Seize the Digital Evolution: Adoption of Blockchain in Operations and Supply Chain Management among Malaysian SMEs,’ International Journal of Information Management (Elsevier, USA), Vol. 52, June 2020, Article 101997. (Co-authored with Wong, L.W., Leong, L.Y., Hew, J.J., and Tan, G.W.H.), Certificate of Award from Elsevier.
2019	Highly Cited Paper (2014–2019) – ‘NFC Mobile Credit Card: The Next Frontier of Mobile Payment?,’ Telematics and Informatics, Vol. 41, No. 11, 2014, pp. 5167–5179. Certificate of Award from Elsevier.
2019	Top Downloaded Article, 2019 – ‘The Age of Mobile Social Commerce: An Artificial Neural Network Analysis on Its Resistance,’ Technological Forecasting and Social Change (Elsevier, USA; SSCI, Thomson ISI-ranked), Vol. 144, July 2019, pp. 311–324. Co-authored with Hew, J.J., Leong, L.Y., Tan, G.W.H., and Lee, V.H. Certificate of Award from Elsevier.
2019	Honorary Research Icon Award, 2019 – ASCENT International Conference, supported by the Ministry of Tourism, Arts and Culture Malaysia. Certificate of Award.
2019	Malaysia’s Distinguished Researcher Award, 2019 – awarded by the Private Education Co-operative of Malaysia with support from the Ministry of Education Malaysia and Emerald Publishing.
2019	Publons Top Peer Reviewer Award, 2019 – recognized among the Top 1% of Reviewers in Social Science (General), by Clarivate Analytics, Publons (New Zealand). Certificate of Award from Clarivate Analytics.
2019	Publons Top Peer Reviewer Award, 2019 – Top 1% in Cross-Field, Clarivate Analytics.
2018	Malaysia’s Research Star Award (MRSA), 2018 – jointly presented by the Ministry of Higher Education Malaysia (MoHE) and Clarivate Analytics (UK). Certificate of Award from MoHE and Clarivate Analytics.
2018	Finalist, Distinguished Malaysian Australian Alumni Award 2018, organized by the Malaysian Australian Alumni Council (MAAC) with the support of the Australian High Commission in Malaysia (with official confirmation letter from the President of MAAC).
2018	Publons Top Peer Reviewer Award 2018 – Ranked in the Top 1% in Social Sciences, Clarivate Analytics.
2018	Outstanding Contribution in Reviewing Award 2018, Journal of Retailing and Consumer Services (Elsevier).
2018	Outstanding Contribution in Reviewing Award 2018, Information & Management (Elsevier, Certificate of Award).
2018	Outstanding Contribution in Reviewing Award 2018, Computers in Human Behavior (Elsevier, Certificate of Award).
2018	Highly Cited Paper (2014–2018) for the article ‘Understanding and Predicting the Motivators of Mobile Music Acceptance: A Multi-Stage MRA–Artificial Neural Network Approach,’ Telematics and Informatics, Vol. 31, No. 4, 2014, pp. 569–584 (Certificate of Award from Elsevier).
2018	Most Cited Paper (2015–2018) awarded by Industrial Management & Data Systems (Emerald Literati, UK) for the article ‘What Catalyses Mobile Apps Usage Intention? An Empirical Analysis,’ Industrial Management & Data Systems, Vol. 115, No. 7, 2015, pp. 1269–1291 (co-authored with Hew, J. J., Lee, V. H., and June Wei), Certificate of Award from Emerald Publishing).
2018	Most Cited Paper (2015–2018) awarded by Industrial Management & Data Systems (Emerald Literati, UK) for the article ‘What Drives Malaysian M-Commerce Adoption? An Empirical Analysis,’ Industrial Management & Data Systems, Vol. 109, No. 3, 2009, pp. 370–388 (Certificate of Award from Emerald Publishing).
2018	Top Downloaded Article 2018 – ‘The Interactive Mobile Social Media Advertising: An Imminent Approach to Advertise Tourism Product Services’ (co-authored with Tan, G. W. H., Lee, V. H., Hew, J. J., and Wong, L. W.), published in Telematics and Informatics, Vol. 35, No. 8 (December 2018), pp. 2270–2280. Recognized with a Certificate of Award from Elsevier.
2018	Top Downloaded Article 2018 – ‘Gender and Age: Do They Really Moderate Mobile Tourism Shopping Behaviour’ (co-authored with Tan, G. W. H.), published in Telematics and Informatics, Vol. 35, No. 6 (September 2018), pp. 1617–1642. Recognized with a Certificate of Award from Elsevier.
2018	Most Downloaded Article 2018 – ‘A Gateway to Realizing Sustainability Performance via Green Supply Chain Management Practices’ (co-authored with Foo, P.-Y., Lee, V. H., and Tan, G. W. H.), published in Expert Systems with Applications, Vol. 107 (October 2018), pp. 1–14. Recognized with a Letter of Recognition Award from Elsevier.
2018	Most Downloaded Article 2018 – ‘Cloud Computing in Manufacturing: The Next Industrial Revolution in Malaysia’ (co-authored with Lee, V. H., Tan, G. W. H., Hew, T. S., and Hew, J. J.), published in Expert Systems with Applications, Vol. 93 (March 2018), pp. 376–394. Recognized with a Certificate of Award from Elsevier.
2018	Ranked 8th in the Top 25 Most Downloaded Articles, (Elsevier, 2018) – ‘A Gateway to Realizing Sustainability Performance via Green Supply Chain Management Practices’ (co-authored with Foo, P.-Y., Lee, V. H., and Tan, G. W. H.), published in Expert Systems with Applications, Vol. 107 (October 2018), pp. 1–14. Recognized with a Certificate of Award from Elsevier.
2018	Ranked 18th in the Top 25 Most Downloaded Articles, (Elsevier, 2018) – ‘Cloud Computing in Manufacturing: The Next Industrial Revolution in Malaysia’ (co-authored with Lee, V. H., Tan, G. W. H., Hew, T. S., and Hew, J. J.), published in Expert Systems with Applications, Vol. 93 (March 2018), pp. 376–394. Recognized with a Certificate of Award from Elsevier.
2017	Top Cited Paper (2012–2017) – ‘Predicting Consumer Decisions to Adopt m-Commerce: Cross-Country Empirical Examination between China and Malaysia’, published in Decision Support Systems, Vol. 53, No. 1, pp. 34–43. Recognized with a Certificate of Award from Elsevier.
2017	Most Cited Paper (2015–2017) – ‘King’s Biscuits Berhad: Crafting the Next Move?’, published in Emerald Emerging Markets Case Studies, Vol. 1, No. 1, pp. 1–4. Recognized with a Certificate of Award from Emerald Publishing.
2017	Most Downloaded Article (2016–2017) – ‘Mobile Technology Acceptance Model: An Investigation Using Mobile Users to Explore Smartphone Credit Card’ (co-authored with Tan, G. W. H.), published in Expert Systems with Applications, Vol. 59 (2016), pp. 33–46. Recognized with a Certificate of Award from Elsevier.
2017	Ranked 8th in the Top 25 Most Downloaded Articles, (Elsevier, 2017) – ‘Can Competitive Advantage Be Achieved Through Knowledge Management? A Case Study on SMEs’’(co-authored with Lee, V. H., Foo, A. T. L., and Leong, L. Y.), published in Expert Systems with Applications, Vol. 65 (2016), pp. 136–151. Recognized with a Certificate of Award from Elsevier.
2017	Ranked 2nd in the Top 25 Most Downloaded Articles, (Elsevier, 2017) – ‘Mobile Technology Acceptance Model: An Investigation Using Mobile Users to Explore Smartphone Credit Card’ (co-authored with Tan, G. W. H.), published in Expert Systems with Applications, Vol. 59 (2016), pp. 33–46. Recognized with a Certificate of Award from Elsevier.
2017	Ranked 9th in the Top 25 Highly Cited Articles (Elsevier, 2017) – ‘Understanding and Predicting the Motivators of Mobile Music Acceptance: A Multi-Stage MRA–Artificial Neural Network Approach’ (co-authored with Sim, J. J., Tan, G. W. H., Wong, J. C. J., Ooi, K. B., and Hew, T. S.), published in Telematics and Informatics, Vol. 31, No. 4 (2015), pp. 569–584. Recognized with a Certificate of Award from Elsevier.
2017	Most Read Paper Award (Emerald Literati, UK, 2017) – ‘Mobile Applications in Tourism: The Future of the Tourism Industry’ (co-authored with Tan, G. W. H., Lee, V. H., and Lin, B.), published in Industrial Management & Data Systems, Vol. 117, No. 3 (2017), pp. 560–581. Recognized with a Certificate of Award from Emerald.
2017	National Outstanding Researcher Award 2017 (Industrial Management & Information Systems) – conferred by the Private Education Cooperative of Malaysia. Recognized with a Certificate of Award.
2017	Outstanding Contribution in Reviewing Award 2017 – Expert Systems with Applications (Elsevier). Recognized with a Certificate of Award.
2017	Outstanding Contribution in Reviewing Award 2017 – Technology in Society (Elsevier). Recognized with a Certificate of Award.
2016	Highly Commended Award (Research/Academic Category), Alumnus of the Year Award 2016 – awarded by the University of Southern Queensland (USQ), Australia. Recognized with a Certificate of Award from USQ.
2016	Outstanding Reviewer Award 2016 – Industrial Management & Data Systems, Emerald Literati Awards for Excellence (Emerald Publishing, UK). Recognized with a Certificate of Award from Emerald.
2016	Most Downloaded Article 2016 – ‘Can Competitive Advantage Be Achieved Through Knowledge Management? A Case Study on SMEs’ (co-authored with Lee, V. H., Foo, A. T. L., and Leong, L. Y.), published in Expert Systems with Applications, Vol. 65 (December 2016), pp. 136–151. Recognized with a Certificate of Award from Elsevier.
2015	Most Downloaded Article 2015 (April–June; July–September) – ‘Mobile Advertising: The Changing Landscape of the Advertising Industry’ (co-authored with Wong, C. H., Tan, B. I., and Tan, G. W. H.), published in Telematics and Informatics, Vol. 32, No. 4 (2015), pp. 720–734. Recognized with a Certificate of Award from Elsevier.
2015	Ranked 5th in the Top 25 Computer Science Articles 2015 (July–September 2015, Elsevier–ScienceDirect) – ‘Mobile Advertising: The Changing Landscape of the Advertising Industry’ (co-authored with Wong, C. H., Tan, B. I., and Tan, G. W. H.), published in Telematics and Informatics, Vol. 32, No. 4 (2015), pp. 720–734. Recognized with a Certificate of Award from Elsevier.
2015	Ranked 3rd in the Top 25 Decision Sciences Articles 2015 (July–September 2015, Elsevier–ScienceDirect) – ‘An SEM–Artificial Neural Network Analysis of the Relationships between SERVPERF, Customer Satisfaction and Loyalty among Low-Cost and Full-Service Airlines’ (co-authored with Leong, L. Y., Hew, T. S., and Lee, V. H.), published in Expert Systems with Applications, Vol. 42, No. 19 (2014), pp. 6620–6634. Recognized with a Certificate of Award from Elsevier.
2014	Most Downloaded Article 2014 – ‘An SEM–Artificial Neural Network Analysis of the Relationships between SERVPERF, Customer Satisfaction and Loyalty among Low-Cost and Full-Service Airlines’ (co-authored with Leong, L. Y., Hew, T. S., and Lee, V. H.), published in Expert Systems with Applications, Vol. 42, No. 19 (2014), pp. 6620–6634. Recognized with a Certificate of Award from Elsevier.
2014	Most Downloaded Article 2014 – ‘NFC Mobile Credit Card: The Next Frontier of Mobile Payment?’ (co-authored with Tan, G. W. H., Chong, S. C., and Hew, T. S.), published in Telematics and Informatics, Vol. 31, No. 2 (2014), pp. 292–302. Recognized with a Certificate of Award from Elsevier.
2014	Most Downloaded Article 2014 – ‘Creating Technological Innovation via Green Supply Chain Management: An Empirical Analysis’ (co-authored with Lee, V. H., Chong, A. Y. L., and Seow, C.), published in Expert Systems with Applications, Vol. 41, No. 16 (2014), pp. 6983–6994. Recognized with a Certificate of Award from Elsevier.
2014	Most Downloaded Article 2014 – ‘TQM: A Facilitator to Enhance Knowledge Management? A Structural Analysis’, published in Expert Systems with Applications, Vol. 41, No. 11 (2014), pp. 5167–5179. Recognized with a Certificate of Award from Elsevier.
2014	Ranked 21st in the Top 25 Decision Sciences Articles 2014 (Elsevier–ScienceDirect) – ‘Creating Technological Innovation via Green Supply Chain Management: An Empirical Analysis’ (co-authored with Lee, V. H., Chong, A. Y. L., and Seow, C.), published in Expert Systems with Applications, Vol. 41, No. 16 (2014), pp. 6983–6994. Recognized with a Certificate of Award from Elsevier.
2014	Ranked 24th in the Top 25 Decision Sciences Articles 2014 (Elsevier–ScienceDirect) – ‘TQM: A Facilitator to Enhance Knowledge Management? A Structural Analysis’, published in Expert Systems with Applications, Vol. 41, No. 11 (2014), pp. 5167–5179. Recognized with a Certificate of Award from Elsevier.
2014	Ranked 4th in the Top 25 Computer Science Articles (January–December 2014) by Elsevier–ScienceDirect for the paper ‘NFC Mobile Credit Card: The Next Frontier of Mobile Payment?’ (co-authored with Tan, G. W. H., Chong, E. S. C., and Hew, T. C.), published in Telematics and Informatics, Vol. 31, No. 2, 2014, pp. 292–302. (Certificate of Award from Elsevier).
2014	Best Reviewer Award (2010–2014) – Total Quality Management & Business Excellence (Thomson ISI, SSCI), Routledge Taylor & Francis. Recognized with a Letter of Recognition from the Editor-in-Chief.
2014	Outstanding Reviewer Award 2014 – Online Information Review, Emerald Literati Awards for Excellence (Emerald Publishing, UK). Recognized with a Certificate of Award.
2013	Most Read Paper 2013 – ‘A Structural Equation Model of TQM, Market Orientation and Service Quality: Evidence from a Developing Nation’ (co-authored with Lam, S. Y. L., Lee, V. H., and Phusavat, K.), published in Managing Service Quality, Vol. 22, No. 3 (2013), pp. 281–309. Recognized with a Certificate of Award from Emerald Publishing.
2013	Most Read Paper 2013 – ‘Online Banking Adoption: An Empirical Analysis’ (co-authored with Chong, A. Y. L., Lin, B., and Tan, B. I.), published in International Journal of Bank Marketing, Vol. 28, No. 4 (2013), pp. 267–287. Recognized with a Certificate of Award from Emerald Publishing.
2013	Best Research Award 2013 – ‘Mobile Tourism: The Hidden Jewel of the Tourism Industry’ (co-authored with Tan, G. W. H.,), presented at the Technology Innovation and Industrial Management (TIIM) Conference, organized by Kasetsart University, Thailand, held at Hilton Phuket Arcadia Resort and Spa, May 29–31, 2013
2013	Most Read Paper 2013 – ‘Sustaining Higher Education Reforms: Knowledge and Policy Implications Learned from Thailand’ (co-authored with Phusavat, K. and Shyu, S. H. P.), published in International Journal of Educational Management (Scopus), Vol. 26, No. 3 (2013), pp. 284–301. Recognized with a Certificate of Award from Emerald Publishing.
2012	Most Read Paper 2013 – ‘Influence of Interorganizational Relationship on SMEs’ e-Business Adoption’ (co-authored with Chong, A. Y. L., Lin, B., and Tang, S. Y.), published in Internet Research, Vol. 19, No. 3 (2013), pp. 313–331. Recognized with a Certificate of Award from Emerald Publishing.
2012	Ranked 18th in the Top 25 Decision Sciences Articles (April–June 2012, Elsevier–ScienceDirect) – ‘Predicting Consumer Decisions to Adopt m-Commerce: Cross-Country Empirical Examination between China and Malaysia’ (co-authored with Chong, A. Y. L. and Chan, F. T. S.), published in Decision Support Systems, Vol. 53, No. 1 (2012), pp. 34–43. Recognized with a Certificate of Award from Elsevier.
2011	Outstanding Reviewer Award 2011 – Industrial Management & Data Systems, Emerald Literati Awards for Excellence (Emerald Publishing). Recognized with a Certificate of Award.
2011	Most Popular Paper 2011 – ‘Can Malaysian Firms Improve Organizational/Innovation Performance via SCM’ (co-authored with Chong, A. Y. L., Chan, F. T. S., and Sim, J. J.), published in Industrial Management & Data Systems, Vol. 111, No. 3 (2011), pp. 410–431. Recognized with a Certificate of Award from Emerald Publishing.

International Journals Editorships

Associate Editor

Associate Editor, Expert Systems with Applications (Elsevier; SCIE), 2020–2022
Associate Editor, Communications of the Association for Information Systems (AIS), 2023–2026
Associate Editor, Industrial Management & Data Systems (Emerald; SCIE), 2021–Present
Associate Editor, Journal of Computer Information Systems (Taylor & Francis; SCIE), 2022–Present
Associate Editor, International Journal of Bank Marketing (Emerald; SSCI), 2021–Present
Associate Editor, Intelligent Systems with Applications (Elsevier), 2020–2022
Associate Editor, Machine Learning with Applications (Elsevier), 2020–2022
Associate Editor, Issues in Information Systems (IACIS), 2020–Present

Editorial Board Member

International Advisory Board Member, International Journal of Electronic Government Research (IGI Global; Scopus), 2022–Present
Editorial Board Member, International Journal of Business and Society (UNIMAS; Scopus), 2022–2024
Editorial Board Member, Expert Systems with Applications X (Elsevier; Scopus), 2017–2020
Editorial Board Member, Telematics & Informatics (Elsevier; SSCI), 2016–2018
Editorial Advisory Board Member, Online Information Review (Emerald; SSCI), 2010–Present
Editorial Advisory Board Member, Expert Systems with Applications (Elsevier; SCIE), 2012–2020
Editorial Board Member, Industrial Management & Data Systems (Emerald; SCIE), 2010–2020
Editorial Board Member, International Journal of Quality and Service Sciences (Emerald; Scopus, ESCI), 2015–2021
Editorial Advisory Board Member, Total Quality Management and Business Excellence (Taylor & Francis; SSCI), 2011–Present
Editorial Board Member, International Journal of Mobile Communications (Inderscience; SSCI), 2010–Present
Editorial Board Member, International Journal of Management and Enterprise Development (Inderscience; Scopus), 2008–2020
Editorial Advisory Board Member, Emerald Emerging Markets Case Studies (Emerald; Scopus), 2010–2012

Editorial Review Board Member

Editorial Review Board Member, Employee Relations (Emerald; SSCI), 2014–2022
Editorial Review Board Member, Journal of Computer Information Systems (Taylor & Francis; SCIE), 2009–2021
Editorial Review Board Member, International Journal of Bank Marketing (Emerald; SSCI), 2016–2021
International Editorial Review Board Member, International Journal of Information Management (Elsevier; SSCI), 2020–Present
Editorial Review Board Member, Special Issue of Communications of the Association for Information Systems (AIS; SSCI), 2021

Regional Editor

Regional Editor (Asia), International Journal of Services, Economics and Management (Inderscience; Scopus), 2010–2015

Special Issue Editorship (Selected)

Guest Editor, Online Information Review (Emerald; SSCI), Special Issue on ‘’Metaverse: Dark, Bright, or Gray in the New Virtual Economy’, 2023–2024
Guest Editor, International Journal of Bank Marketing (Emerald; SSCI; ABDC–A), Special Issue on ‘The Dark Side of FinTech: Unintended Consequences and Ethical Considerations of FinTech Adoption’, 2022–2023
Guest Editor, Journal of Business Research (Elsevier; SSCI; ABDC–A; ABS–3), Special Issue on ‘A Blockchain-Based Approach to Marketing in the Sharing Economy’, 2022–2023
Guest Editor (with Tan, G. W. H., June Wei, and Yogesh K. Dwivedi), Internet Research (Emerald; SSCI; SCIE; ABDC–A), Special Issue on ‘Advancing Mobile Payment Research in the Age of Digital Acceleration’, 2021–2022
Guest Editor (with Tan, G. W. H.), International Journal of Bank Marketing (Emerald; SSCI; ABDC–A), Special Issue on ‘The Impact of COVID-19 Pandemic on Mobile Payment’, 2021–2022

麻豆传媒映画

Research Impact:

Distinguished Chair Professor Ts Dr Ooi Keng Boon, FASc

Academic Qualifications

Areas of Interest

About 麻豆传媒映画

About 麻豆传媒映画

Admissions

Admissions

Life @ 麻豆传媒映画

Life @ 麻豆传媒映画

Others

Others